Factors to Consider When Choosing a Managed IT Services Provider
When choosing a provider of managed IT services for your business, it is important you take your time, so that you can choose the right company. Most business have said they had a challenging time choosing a managed services provider their first time. Although there are several managed services provider in the market, they are all not the same. In this article, we will look at factors to consider when hiring a managed services provider.
What are the working hours of the managed services provider? It is important you deal with a service provider that operates 24/7.
Customer service is another factor you should consider when choosing a managed services provider. A good service provider will have a support team that is well trained to attend to clients.
How much will the provider charge you for the managed services? It is advisable your work with quotes from at least 3 reputable companies. Select a managed services provider that is willing to negotiate on the price, to suit your budget.
Has the managed services provider been licensed by the state. A reputable provider will not operate without been licensed.
In addition, check if the managed services provider you are prospecting is a member of organizations in this industry.
How long has the provider been offering the managed services? The more the number of years the provider has been offering the managed services, the better. The managed services provider has continued to exist for this long, because they are meeting the needs of their clients. It is important you check on the website of the provider how many years of experience they have.
Where is the managed services provider located? It is time consuming to deal with an managed support services that is based in another area. If you search on the internet for managed services provider near me, it will give you several options.
Does the managed services provider you are prospecting have any client references? The only reason the managed services provider should not have references, its if they are still new in the market. You can ask the client references, if the provider takes time before they pick their calls, how much they pay for the services and if they would recommend the provider to other clients. A managed IT services provider that has been meeting the needs of their clients will have several of them that are satisfied with their services.
It is advisable you go through the website of the provider, and read the testimonies that have been posted by their past clients. When reading the reviews, ensure you are reading from trusted sources online. A reputable managed services provider will always have many positive reviews.
It is important you let people close to you know you are looking for managed services provider, so that they can give you referrals.